How to return

T.M.Lewin have taken returns online in efforts to reduce our carbon footprint & go green! You’ll no longer receive a paper returns slip or returns label with your order.

Returned items must be in a resalable condition. That is to say that they must not be worn and must still have the tags attached. They must also be posted back to us within 90 days of you receiving them. We are unable to accept underwear or shoes back for hygiene reasons. In the unlikely event that you have received the wrong item or faulty item, please reach out to us through our help centre.

UK Returns
  1. Fill out your Returns Form

    Click HERE to download and print off our returns form. Please make sure to fill it out carefully. You’ll find your order number on the Order Confirmation email we sent you when you placed your order. You can also find your order and item number in My Account if you are a registered user.

  2. Pack the item(s)

    Pack up the items you wish to return. If you can’t reuse the original packaging then please parcel it up as best as you can and remember to include your completed returns form inside the parcel.

  3. Create Returns Label

    Follow this link https://www.myhermes.co.uk/return/ and search for TM Lewin to enter your Order Number, your email address and select a service to create your Hermes returns label

    • ParcelShop Drop Off
    • Locker Drop Off
    • Courier Collection

    You can then either print the label at home or take it to a local Hermes drop off point to print and send it.

  4. When will I receive my refund?

    From the date you post your return to us, we expect it to take up to 10 working days to be received and processed, with your refund following no more than 10 working days after that.

International Returns
  1. Fill out your Returns Form

    Click HERE to download and print off our returns form. Please make sure to fill it out carefully. You’ll find your order number on the Order Confirmation email we sent you when you placed your order. You can also find your order and item number in My Account if you are a registered user.

  2. Pack the item(s)

    Pack up the items you wish to return. If you can’t reuse the original packaging then please parcel it up as best as you can and remember to include your completed returns form inside the parcel.

  3. Post the item(s) back to us

    Send the items back to us via your local postal service. If you can we recommend using Airmail as this is the cheapest option. The returns address is:

    RETURNED BRITISH GOODS
    T.M.Lewin
    Clipper Logistics
    Grange Park
    Saxon Ave
    Northampton
    NN4 5EZ
  4. When will I receive my refund?

    From the date you post your return to us, we expect it to take up to 17-21 working days to be received and processed, with your refund following no more than 5 working days after that.